Frequently Asked Questions

Questions:

I registered for an account but have not received a confirmation email allowing me to further access RSN’s resources.
Is there any cost associated with college coaches’ use of Recruiting Sports Network?
I’m interested in an athlete after watching their video. How do I contact him or her and their coach directly?
How can I make the video viewing screen larger?
What happens when I see a spinning circle in the video player?
I cannot see the video, what do I need to do?
Can I download these videos?
How do I change my password?
What colleges are using Recruiting Sports Network?
How do I go about uploading my game videos and setting up my profile on Recruiting Sports Network?
Do I need any specific software to upload my video?
How do I transfer a game from a DVD to my computer to upload to Recruiting Sports Network?
What video formats do you accept?
How long will it take to upload my video?
How do I edit the Title and Description of my video?
I am having trouble uploading my game film, what should I do?
How do I change my password?

General

I registered for an account but have not received a confirmation email allowing me to further access RSN’s resources.

First, check your junk or trash email box in the event that our confirmation email was diverted there. If you still have not received it, send us an email from your email address to customerservice@recruitingsportsnet.com and we will pursue the activation of your account.

College Coaches

Is there any cost associated with college coaches’ use of Recruiting Sports Network?

College coaches have free access to all athletes’ videos and profile info in their sports. You just register and log in to take advantage of the RSN platform to make you more efficient and expand your recruiting footprint worldwide. If you are a junior college coach there is currently a cost to upload a video for one of your athletes. However, in the near future, as a Coach, you will be able to upload your games directly for free and your Athletes will then be able to attach themselves to these games.

I’m interested in an athlete after watching their video. How do I contact him or her and their coach directly?

Go to the athlete’s profile page for contact information. There, the “Contact Info” tab contains the athlete’s contact info and the “Sports” tab contains their coaches’ contact info.

How can I make the video viewing screen larger?

As you are watching the video, select the icon to expand the screen. This icon is usually located in the bottom right corner of the toolbar below the video.

What happens when I see a spinning circle in the video player?

This indicates that your internet connection is experiencing slowness causing the videos to pause. This may occur for a variety of reasons including a problem with your internet service provider. You may also have other web-based applications that are occupying bandwidth. We suggest closing other browser windows and applications that are using the internet and trying to view the video again.

I cannot see the video, what do I need to do?

In order to view the video, you need to have Flash 9 installed. You may click here to download the latest version of Flash. If this does not solve your problem, try restarting your computer and trying again. If your problem persists, Contact Us and we will respond to help you to solve the problem.

Can I download these videos?

Yes, you will see a download link in the text below the video viewing window in order to download a video to your device.

How do I change my password?

When you are logged in, access your Profile and input and confirm your new password. Then, click on the “Save Changes” button and your password will be updated.

For Athletes:

What colleges are using Recruiting Sports Network?

Coaches at every four-year and junior college in the U.S. have free, open access to your videos and profile. RSN will also attempt to email the coaching staff members at the colleges that you indicate as your preferences with a notification and access instructions to view your video once uploaded. You also will receive an email with a link to access your videos that you can forward to college coaches in your own self marketing process which we strongly recommend.

How do I go about uploading my game videos and setting up my profile on Recruiting Sports Network?

As an ATHLETE, to upload your game or competition videos and get the advantage and exposure that RSN provides, please do the following:

  • If you have already registered, Login and you will be taken to a page where you can select the marked buttons to purchase credits and go thru the upload process. Each credit purchased allows you to upload one video. If you already have credits, just proceed with the upload process by clicking on the Upload Video button. Prior to uploading, please compress your video using a compression software program - this will reduce the file size and upload time. If you have any problems Contact Us.
  • If you have not registered, please Register [LINK] by filling out the initial form. You will then receive an email from us providing a link for you to confirm your email address (if you do not see this email in your Inbox, check your Junk or Trash mail file for it). Click on this link and proceed with completing your RSN profile. Then, just select the Upload Video button and you will be taken to a page where you can utilize the marked icons to purchase credits and go thru the upload process. Each credit purchased allows you to upload one video. If you have any problems Contact Us.

Do I need any specific software to upload my video?

RSN is developed using technology that should be compatible with most computers that have internet access. The videos stream using Adobe's Flash technology, which is supported by 98% of the web browsers currently used. Prior to uploading, please compress your video using a compression software program - this will reduce the file size and upload time.

How do I transfer a game from a DVD to my computer to upload to Recruiting Sports Network?

You first need to copy the game or competition from the DVD to your computer. This process, referred to as “Ripping” a movie to your hard drive can seem like a complicated task, but it's actually pretty simple. There are a lot of ways to do it and a lot of different programs available. Perform an internet search using the terms such as, “How to rip a DVD,” and you will receive various relevant instructions and recommendations. Prior to uploading, please compress your video using a compression software program - this will reduce the file size and upload time.

What video formats do you accept?

We accept AVI, MOV, MP4, WMV and MPG.

How long will it take to upload my video?

Depending on a number of factors including your internet connection speed and the size of your file is, it could typically take anywhere between 5 min and 1.5 hours to complete. Prior to uploading, please compress your video using a compression software program - this will reduce the file size and upload time.

How do I edit the Title and Description of my video?

Login to RSN then select “Videos” in the top navigation. Use the pencil icon to the left of each listed video to edit the relevant information pertaining to each video. Then, click on the “Save Changes” button at the bottom of the page to save your edits.

I am having trouble uploading my game film, what should I do?

If you are having trouble uploading your videos, Contact Us and we will respond to help you resolve the problem. Prior to uploading, please compress your video using a compression software program - this will reduce the file size and upload time.

How do I change my password?

When you are logged in, access your Profile and select “Account Details” and input and confirm your new password. Then, click on the “Save Changes” button at the bottom and your password will be updated.